Verizon is an American wireless carrier network operator that is widely recognized for its multiple telecommunication services. Verizon actually provides plans in Wireless WiFi, Internet, TV, and Phone Services as well as brand new technologies such as 5G Networks and 5G Home Internet. One of its most valuable offerings is called FiOS WiFi. FiOS stands for Fiber Optic Service and as expected, it works on a 100% fiber optic network that provides many advantages over traditional technologies. Even when FiOS WiFi manages to transmit data much more efficiently than other traditional DSL services, no internet service is free of connectivity issues. With Verizon services, the situation isn’t any different. Not having internet in this modern era is great trouble, as everything is becoming more internet-dependent. Meaning that a connectivity issue can cause serious damage if ignored.
How is FiOS WiFi Involved in this Situation?
Verizon is popular across the US for its multiple internet services that provide more than enough efficiency to many households. Everyone who uses FiOS can easily perform tasks like watching their favorite streaming platforms (Netflix, Disney+, etc), playing online videogames, or even more serious approaches like working and enjoying online meetings at the highest image quality. But when it doesn’t work, even next gen WiFi will prove to be completely useless.
In most situations, solving a connectivity issue is a piece of cake, but what if someone experiences an uncommon case? Maybe traditional troubleshooting doesn’t work this time. but before jumping to premature conclusions, check this troubleshooting guide to solve all connectivity issues on FiOS WiFi services.
FiOS WiFi not Working: Solution
Reasons why FiOS WiFi isn’t Working:
Users from Verizon wireless services don’t seem to suffer from constants connectivity problems in their households. However, all of sudden the internet service stops working and since it’s a valuable tool for getting things done, the situation quickly becomes critical. Luckily, there are many reasons why FiOS WiFi doesn’t work, and in most of these cases, troubleshooting can be done without requiring external help.
The first possible reason could be a problem in the Verizon gateway router, meaning that maybe it’s not connected properly or the issue is being caused by an external situation in Verizon’s network. Also, since physical equipment is used, there is always the chance that a damaged cable or hardware overheating could make the WiFi stop working. Maybe the service provider is experiencing an outage or system maintenance. Whatever might be the case, the user must be ready to understand how to perform troubleshooting methods for any of these situations.
How to Troubleshoot a non-working FiOS WiFi:
1. Restart the WiFi Router:
Restarting all the equipment provided by the internet supplier is the first step that every troubleshooting guide should recommend. In most cases, this step is all that’s required to solve the issue as restarting the router means that the settings will be rebooted. Luckily FiOS equipment is very intuitive, to reset the router all that’s required is manually unplugging the router and waiting at least a couple of minutes to let the hardware cool down. After that, proceed to plug the router again and try to connect any device to the internet to check if the issue was solved, if it was, then that will be enough for the case. However, if the problem still persists, proceed to the next step.
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2. Reset the Router to Factory Settings:
If a quick-restart didn’t solve the FiOS WiFi issue then it’s time to proceed to the next step which focuses on manually resetting the router to its factory settings. Keep in mind that every setting that was changed by the user before will be established to default, providing a quick solution to the connectivity issue.
The process is simple, all that’s required is a safety pin. The safety pin will be inserted inside the red reset hole that can be found at the back of the Verizon router. Performing this action will get the router restored to its factory settings, keep in mind that it could take some time for the router to finish the process. After everything seems good to go, try once again connecting to the internet with the device of preference and check the results.
If the problem still persists then maybe it’s time to start considering the possibility that the connectivity issue is being caused by a hardware or network issue. Luckily, there are still troubleshooting methods for the hardware problems.
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3. Check for possible Hardware or Equipment Issues:
The next step will be checking for possible physical issues with the equipment. First, proceed to check if the Ethernet cable correctly hooked at the back of the router. Since this cable provides the internet to the router, if it damages or it’s not properly connected then the service won’t work under any circumstance. Also, it could prove useful to make sure that other connections of the router are properly hooked and in top condition. In case they look suspicious, replace all the damaged cables with new ones to see if the issue is solved.
Finally, try to relocate the router to a location where the signal is strong and also where the equipment doesn’t overheat. Sometimes bad signals can be the culprit of connectivity issues, so a change of locations might do the trick. Keep in mind that the user must understand the WiFi installation process of the equipment before trying to move everything. Also, it must be a place where enough airflow reaches the router as overheating is one of the common causes of hardware damage in delicate equipment such as Verizon internet routers.
4. Update the Router’s Firmware:
Modern technological devices are extremely dependent on constant updates to keep working in top condition, and in the case of Verizon routers, it’s the same. A Firmware update can promote better connectivity and keep the router secure, meaning that it’s of good practice to always have updated equipment.
Sometimes the Firmware update will be triggered when the router is reset as during this process the router connects to FiOS’ network. If after following every single troubleshooting step the problem of FiOS WiFi not working still persists then it’s time to get in contact with Verizon’s Customer Service.
Contact Verizon’s Customer Service:
Not everyone likes to resort to this option, but when nothing seems to work it’s time to rely on the internet service providers. The user can schedule a phone call with the support team through Verizon Support where an expert will attend the case. Also, their toll-free number is available to make calls to their customer service (The number is on the official website).
Finally, it’s also possible to sign in My Verizon using the app on a smartphone or in the web browser to get in contact with the customer support team. After that, it’s very important to provide details about the case and what has been already tried. Verizon will try to force an upgrade or provide interesting plan upgrades, but if the user just wants to solve the connectivity issue then avoid making further payments.Customer Support will be able to determine a solution for the case, and there’s always the possibility that Verizon’s network is just under severe maintenance or is unavailable due to external issues. In these cases, all that’s left is to patiently wait until the problem fades away and the service is automatically restored.
Q. Is there a Data Limit in FiOS WiFi Plans?
No, FiOS plans don’t have data caps of any sort. Meaning that it’s completely unlimited for the user to enjoy as much as desired. However, if the households reach an insane amount of data usage per month (for example 10 TB per month) then Verizon might manually check what’s going on, but don’t worry, if it’s nothing illegal they won’t do anything.
Q. If FiOS Internet Router is Faulty, How will Verizon Proceed?
In the case that both the user and Verizon’s customer support find abnormal readings or behaviors in the provided equipment, then a router replacement will be granted. The good thing about Verizon’s replacement policies is that these kinds of replacements are completely free if the equipment doesn’t work properly.
Q. Should the FiOS Plan be Changed if Lower Speed is Obtained?
Absolutely not. If the FiOS service starts developing connectivity issues then it could be due to low-quality signals, which means that lower speeds will be obtained. During the call with Verizon’s Customer Support, the first option will involve changing or upgrading the plan, and this is out of the equation for many individuals as it would involve paying even more money, just stay on track to seek that the connectivity and lower speeds are solved without having to pay anything.
Q. Should the Router’s Firmware be Constantly Updated?
It’s definitely ideal to at least have a constant check on Firmware updated, but it’s not required to always update the equipment. Many Firmware updates are just to improve the router’s security, meaning that it shouldn’t be something that suddenly causes connectivity issues when not updated.