Alexa has become a part of our lives. Many of us love to have this device since it can make things easier. However, you cannot use it without an internet connection. Therefore, you will have to ensure that you have a stable internet connection to use Alexa. But sometimes, you might find that Alexa not connecting to internet. You do not need to bother much. You can fix it without any professional help. Yes, you can do it. We are here to enable you to resolve Alexa’s internet connection issues.
The problem might be with your internet connection. Also, Alexa might have some issues. Some obstructions might be behind the unstable connection. You can fix them and enjoy the uninterrupted service. Here are the troubleshooting tips for Alexa not connecting to internet.
Why Alexa Not Connecting to Internet
1. Check WiFi Connection
In some cases, your internet connection might not be stable. Before considering any other troubleshooting tips, you can check the internet connection. You might be thinking about how to check the internet connection. You can use any other device and open a web browser. If that device cannot connect to the internet, it might be due to an unstable or poor connection. If the issue is with the internet, you can fix it. However, when the internet is stable, you can check the password of your device. When the hardware is fine, you can reenter the password. It might fix the issue. But when the problem is not with the internet, you can try the following.
2. Restart Your Router
Now you are sure that the problem is not with the internet. Next, you will have to check the router. You can give a power cycle before planning to change the setting of Alexa. You can turn off your router, wait for around thirty seconds, and then you can turn it on. While doing so, you will have to inform those using the same router. All will lose the internet connection. Hence, you will have to ensure that no one is in the middle of something. After restarting the router, you can check again. You will know whether the issue is still there or not. If you still have a connection problem, you can focus on Alexa.
3. Restart Alexa
After checking the internet connection and router, you need to check the Alexa device. The device might be having some problems. However, Alexa will not have a power button. You will have to unplug Alexa from the mains. Once there is no power, you will have to wait for thirty seconds, and then you can restart it again. Wait for some time and check the connection once Alexa finishes the setup. You might get the WIFI back. However, if the problem is still there, you will have to find other possible causes.
4. Reset Your Device
In some cases, the router and Alexa might be working fine. But the router details you have entered might be outdated or wrong. Hence, you can go through the setup process again. It will not take more time, but it can fix the issue. During resetting, you can identify and correct any connection issues. Also, you will have to ensure that someone has not changed the password recently. If someone has changed the password, you cannot connect Alexa to WiFi. You will have to set up the router again with the correct password.
Additionally, you will have to re-add the router. You can do this by visiting the Alexa app. Visit the app and tap Devices. You will find the Devices at the bottom and select the Alexa device. Now, you can tap cog at the top-right. Find the right WIFI network, and finally, tap Change. After re-adding your router, you can set your WIFI again with the new password. If someone has changed the password, you will have to use the new password during the setup process. Otherwise, it will not work, and you will experience the same problem.
5. Change the Band
When a router supports the 5GHz band, you can change the band. You can consider using a 2.4GHz that comes with a better range. With this simple step, you can fix the issue. It might give an extra boost to your device and improve the signal strength. As a result, you can expect an uninterrupted connection. You can make changes based on your router type.
The router might broadcast one or two different channels. When it has two channels, it will have one for each channel. However, if it has one channel, it will sort devices into each band. You can check the router type and make changes accordingly.
Learn Also: Suddenlink Basic Cable Channel List
6. Reposition Your Router or Alexa
If none of these methods work, you will have to find any physical barriers. If the Alexa device and the router are not close or a bit far, it might cause an unstable connection. In that condition, you can bring them closer to fix the issue. As stated by Amazon, the maximum distance needs to be ten meters or thirty feet between the router and Alexa device. However, you might find both close together. But still, you are experiencing connection issues. If this is the case, you can check the obstructions. There might be something sitting between the two. If there is any device between the router and Alexa, you will not get the desired signal strength. You can experience more instability when the device uses the same connection. The device will use the same network, and your Alexa might get disconnected many times.
Additionally, there should not be any metal object between the router and the Alexa device. We can take the example of microwaves. Yes, microwaves can impact your connection the most. They can act as a signal killer. You will have to remove those barriers to get a better signal and enjoy an uninterrupted connection.
7. Consider Factory Reset
The above troubleshooting methods can fix most of the internet issues. Many users find these tips helpful to troubleshoot internet connections. However, if these methods do not work, you will have to consider a factory reset. This is the last thing you can do to get the connection back or fix irregularities. You can factory reset your Alexa device. It will help to resolve most of the issues. The best thing is that the factory reset will not delete your reminders or notes. Hence, you will not have to bother about losing your data. It is worth mentioning that Alexa will not store any data on your device. Instead, it will keep everything in the cloud. Therefore, you will not lose any data in adverse conditions.
When it comes to resetting the device, it will depend on the model you are using. Hence, you will have to check the guide. It will help you to know how to factory reset your Alexa. In case of any confusion, you can check the official documentation.
8. Get the Technical Support
All these things can help you to get back your connection. You can try one by one and follow the above steps to troubleshoot internet connection issues. However, if you are still unable to connect, you can contact your internet service provider. Also, you can reach out to the support team of Amazon.
Alexa is capable of doing many things. It can help you anytime and anywhere with an internet connection. You can ask something, and Alexa will follow your order immediately. It can set alarms, play music, provide weather, traffic, and sports reports, and make to-do lists. However, you will have to ensure that the internet connection is stable to get all these benefits. You can follow the above steps and get your device back online. Once it is back, you can use all the commands and make life easier.
You May Also Enjoy to Learn:
- How to Get WiFi without an Internet Provider?
- How to Watch Movies from Phone to TV without HDMI
- How to Watch TV without Cable or Internet
- How to Connect Roku TV to WiFi without Remote
Frequently Asked Question
Why Is My Alexa Internet Connection Not Stable?
It might be due to a poor signal. If you can connect to the internet, but it is not stable, you can check the internet connection. You can contact your service provider if none of the above steps prove effective. Also, you will have to ensure that there is no metal barrier between the Alexa and the router.
How Will I Connect Alexa to the Internet?
It is simple, and you can do it within a few minutes. Open your Alexa app and select Devices, Echo & Alexa, [your device] and Settings. In settings, you can tap the WIFI Network under the Wireless. Now, you will have to follow on-screen instructions. It will enable you to set up the connection.
Can I Get the Internet Connection without Using the Alexa App?
Yes, it is possible. You can connect alexa to wifi without Alexa app. But you will have to consider using the Alexa website of Amazon. Visit the website, sign in, select Settings, and tap Set up a new device. Find the device from the list and tap Continue. After selecting continue, put Alexa into pairing mode. Open the WIFI settings on the phone or computer and select the Amazon network. Return to the Alexa website and choose a WIFI network for your Alexa device.